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OnSale Report Card & Customer Reviews

Ratings Report Card*

OnSale OnSale

Rated by 2,500 customers since 2004

  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 7.6Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 100% 75% 87%
Neutral 10% 4%
Negative 15% 9%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 27, 2008

The page said it would ship the same day, and it hadn't shipped 2 days later. When called to ask why, I was told their credit department needed to ask me a few questions, why? And if the DID need to ask a few questions why didn't they contact me before I contacted them regarding my order?
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1 out of 1 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, May 24, 2008

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0 out of 0 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 22, 2008

Fedex delivered the product to my leasing office and never told me that they had done so. The product stayed with the leasing office before I investigated and found out. The price and availability of the product were both excellent, I was very very happy with onsale.com.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 21, 2008

I ONLY HAVE ISSUE WITH THE SHIPPING REBATE. THERE WAS NO SALE ORDER SLIP SENT WITH PRODUCT. THE REBATE HAD TO BE SENT OUT BEFORE MAY 14TH. I RECEIVED THE SALES SIP 7 DAYS AFTER I RECIEVED THE PRODUCT SO I HAD TO USE THE ONLINE ORDER SLIP WHICH THEY SAY THEY DON'T HONOR. I HAVE SEEN OTHER REVIEWS WHERE PEOPLE ARE CALLING THE REBATES A SCAM TO GET THE... More
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1 out of 1 people found this review helpful.

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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, May 18, 2008

I emailed OnSale twice to find out what to do about my order not arriving when THEY said it would be here, but no one (to this day) ever answered me. They said in the confirmation email I received that it was sent two day, FedEx express. I ordered it on May 6, it was shipped on the 6th, and promised by the 8th. It arrived in Orlando on the 7th and sat... More
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1 out of 2 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 18, 2008

Seamless experience. Could not ask for anything better.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, May 17, 2008

I have emailed On Sale 2x to inquire about the shipping rebate that they advertised on their website. To date, I have not gotten a response.
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1 out of 1 people found this review helpful.

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, May 16, 2008

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0 out of 0 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, May 16, 2008

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0 out of 0 people found this review helpful.

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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 15, 2008

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1 out of 1 people found this review helpful.

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