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Gateway Report Card & Customer Reviews

Ratings Report Card*

Gateway Gateway

Rated by 75,000 customers since 1999

  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 7.9Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 80% 92% 92%
Neutral 1%
Negative 20% 8% 7%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 16, 2008

When I found the hardware I needed, I called customer service to make sure it would work in my older computer. The customer service rep was very knowlegable and a tremendous help. He recommended another product that would be more compatible. the product arrived in 2 days,installed it,and it functions perfectly. I have recommended gateway to many of my... More
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Apr 16, 2008

Overall a good product. The customer support department is mediocre at best. It was very difficult to understand the support personnel as they did not speak proper English. It can be difficult to find a good selection of Gateway products in area stores. Such as the large box stores.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 14, 2008

Many options were offered and explained fully. I immediately knew which one I wanted. The software included was what I wanted and needed. Price explained with options, so that I could decide immediately. I had looked at several brands and bought Gateway. The computer arrived sooner than expected. After several months I decided to replace my lap... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 13, 2008

overall a good purchasing store to work with and I wouuld buy from them again.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0.0 Customer Support
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by Online Shopper, Apr 13, 2008

I was very satisfied, and still am with teh desktop computer I bought over one-year ago.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 13, 2008

did online help and placement of hardware upgrades to new laptop
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 11, 2008

Excellent service and quality in their products. Fast shipping. Highly recommended.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 10, 2008

I was overall satisfied with my order. It was very easy to find the site and everything I needed once I entered on the site. I found that all the items I was searching for was very well described and easy to find. Which was a big help to me.Everything I ordered arrived just as I was promised.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Apr 10, 2008

My experience with Gateway was outstanding. I was able to talk and find the computer and software that I needed. Being a new software(Vista) they were very helpful in finding a printer and taking back the one that was ordered. On-line is great and their tech support is good. However, there phone system is tricky to get use to.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Shaun, Apr 09, 2008

They refused to honnor a coupon that came in the package of my notebook.
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