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US Appliance Report Card & Customer Reviews

Ratings Report Card*

US Appliance US Appliance

Rated by 10,000 customers since 2001

  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.3Would Shop Here Again
  • On Time Delivery: 8.3On Time Delivery
  • Customer Support: 8.2Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 76% 89% 86%
Neutral 6% 2% 3%
Negative 18% 9% 11%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 21, 2008

Took a while or them to get items in their warehouse to ship out to me.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 21, 2008

Quick, courteous, knowledgeable, quick shipping, competitive pricing.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jul 20, 2008

It is now 20 July & I was guaranteed a delivery of 2-3wks from 21 June. I still DO NOT have a delivery date. Their has been no positive corrective action to receive my order in a timely manner. Your customer service & advise of order status is totally insufficient. I am very disappointed in dealing with US Appliances & will never deal or recommend again... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

Great website. Great price. Delivery of product in perfect condition. The only problem we had was Yellow Shipping called and sent a postcard to say that the range would be here on Tuesday 7/22 which worked out great for us since we were going out of town. They later called on Tues to say that it wasn't in town and wouldn't ship until Friday 7/25 so we... More
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

Spot on side end cap had been filled in with a black marker. Other then that, delivery was quick.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 19, 2008

The free shipping was what caught my eye in addition to the lower price. The fact that the order arrived on time and in good shape was a bonus.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 16, 2008

box was crushed but item ok!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 15, 2008

Have already recommended others to US Appliance. Great Company, great prices!!! Saved about $500 over other places in my local neighborhood.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 14, 2008

US-Appliance is good. It looks the R & L Carriers mis-handle the items to delivery. In general, the purchase went through smoothly.
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Overall Rating: 4.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 13, 2008

Evidently the item I ordered was not carried in stock and had to be ordered from the manufacturer first. I would never had ordered from US Appliance if I had known the lead time was 2 weeks plus.
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