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Bose.com Report Card & Customer Reviews

Ratings Report Card*

Bose.com Bose.com

Rated by 25,000 customers since 2001

  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.4On Time Delivery
  • Customer Support: 9.2Customer Support

Customer Certified

Circle of Excellence
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 95% 96% 96%
Neutral 3% 2%
Negative 5% 1% 2%
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*Ratings are for the past 90 days only.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 04, 2008

Merchandise was delivered much earlier than the estimated time we were given - we were happy with this pleasant surprise
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 02, 2008

SO far I am very pleased with the prouct and the customer support. I was having problems getting my 3-2-1 system opporating correctly and was able to get it fixed within minutes. Great support.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 01, 2008

Excellent shopping experience and the products were ex[lained in great detail.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 01, 2008

The website was user friendly, I placed the order in about 5 minutes total and the order arrived on time. Would you expect anything else from Bose?
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Overall Rating: 3.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Jun 30, 2008

Product was not as described on website. We own an older Bose that had the controls on top of the unit, but this unit only came with
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2008

The ear phones do not cancel outside noises, but they are the best available, and appreciated.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2008

I am very happy with my product and it was delivered quickly. The only thing I can see that might be an issue is the box was left on my front porch and clearly indicated that bose speakers were inside, thus leaving it susceptible to theft. Fortunately this didn't happen but I can see how it could.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2008

Noise cancellation is okay. I haven't tried it in a loud environment.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2008

Bose products are top notch and very reliable. I am a Bose fanatic.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 29, 2008

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