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MacMall Report Card & Customer Reviews

Ratings Report Card*

MacMall MacMall

Rated by 10,000 customers since 2001

  • Overall Rating: 8.4Overall Rating
  • Would Shop Here Again: 8.6Would Shop Here Again
  • On Time Delivery: 9.0On Time Delivery
  • Customer Support: 7.9Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 83% 91% 88%
Neutral 4% 1% 4%
Negative 13% 8% 8%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, May 27, 2008

Everything was fine until the credit card company security held the order up. I received a call from MacMall and forwarded the information, then MacMall called back asking if the situation had been taken care of. It had. Then someone else from MacMall called and it just got very confusing because we were talking to two different departments within MacMall... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 27, 2008

Great product great price
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 21, 2008

Everything worked out well.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, May 19, 2008

I was suppose to get some mail-in rebates for my purchase. I have not received them
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 19, 2008

You guys are great!
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 19, 2008

I had problems with the rebates. Your generic instructions do not always apply. Read the one for shipping...... Your generic line that was in all the rebate forms, from you, said the receipt/invoce needed the serial numbers on it. I was never given one with serial numbers. I called and after waiting 10 minutes or so on hold, talked to some one for 3... More
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Overall Rating: 2.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by MacDesigner, May 17, 2008

The amount of time I spent just trying to arrange shipping and fight for my (well within terms) rebate cost me well more money in lost time than I gained from the initial product savings. Because I wanted my computer shipped to my work address (separate address than my credit card billing address) they wanted my work number to verify -fine. Then... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, May 17, 2008

Do not like the mail in rebates. Difficulity finding a bar code which was not damaged.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 5.0 On Time Delivery
Customer Support: 3.0 Customer Support
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by Online Shopper, May 16, 2008

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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, May 15, 2008

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