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Blue Nile Report Card & Customer Reviews

Ratings Report Card*

Blue Nile Blue Nile

Rated by 75,000 customers since 2000

  • Overall Rating: 9.2Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.6On Time Delivery
  • Customer Support: 9.3Customer Support

Customer Certified

Circle of Excellence
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 98% 97% 98%
Neutral 2% 1%
Negative 2% 1% 1%
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*Ratings are for the past 90 days only.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 21, 2008

I expected the ring to be sized to the stone and it wasn't due to the size of the stone; further, it can't be customized due to the shape of the stone. So the side stones were woefully inadequate for the size of the center stone and this cannot be changed. This info was not clear enought on the web-site. The center stone is fabulous.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 21, 2008

I had a very positive experience purchasing my fiance's engagement ring in October 2007. I decided I would return and purchase her wedding ring from Blue Nile as well. The first wedding ring I ordered was too large so I returned that one and placed a separate order for the same ring in a different size. The returns process has taken longer than I was... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 21, 2008

good selection, easy checkout, fast delivery
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 20, 2008

Great. I looked at buying my engagement rign through two other online sellers. I tried to contact both their customer service people to find out about the wire transfer and in both of those cases my call went to an answering machine! When you are buying something in the neighborhood of $8K. You want to be assured that you will always be able to get the... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 20, 2008

Great shipping, beautiful jewelry.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

The earrings are perfect. Exactly what I expected for a fair price. Free shipping was a bonus. Web site easy to negotiate. Delivered on time. I will use Blue Nile again.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

I'm very happy with Blue Nile! The diamond is absolutely beautiful, and she loves it at first sight when I proposed to her! Thank you, and keep up the good work!
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

Very nice product and fast delivery. Thank you!
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

The quality was excellent, as usual with Blue Nile. She loves the necklace. The 18K gold pair of hearts look great on her.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 20, 2008

The fedex guy just left the package outside my door, instead of getting a signature receipt for a 800$ package. Was a little worried abt that.
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