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TigerDirect.com Report Card & Customer Reviews

Ratings Report Card*

TigerDirect.com TigerDirect.com

Rated by 300,000 customers since 2000

  • Overall Rating: 8.9Overall Rating
  • Would Shop Here Again: 9.1Would Shop Here Again
  • On Time Delivery: 9.2On Time Delivery
  • Customer Support: 8.8Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 94% 95% 94%
Neutral 4% 2% 2%
Negative 2% 3% 4%
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*Ratings are for the past 90 days only.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jun 30, 2008

I wish TigerDirect had a technical support line, either by phone or live chat to handle any technical questions I have about a product. I have had to return some products because of some incompatibility issues not stated on the website. RMA was a very positive experience, but if I had my questions answered, I could have avoided the entire process.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 30, 2008

Great customer service. They were able to help me with returning the product the most easiest way. Thou I did not like the product cause of software/compatibly issues, I will continue to shop at tigerdirect.com for my computer part needs. Thank You
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 30, 2008

I am very happy with the 4gig memory card customer support recommended for my camera.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 30, 2008

the best prices, fast shipping and almost always have what i need.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2008

Great transaction from start to finish. Thank you.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2008

Works does what I wanted it to do.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jun 30, 2008

The only issue I have is the fact that had an issue loading the version of Windows Vista Ultimate 64-bit because I was sent the Service Pack 1 as a seperate disk and not integrated on the one Windows DVD. I had an issue with the newly built system blue screening during OS install. I had to remove 2GB ram from the system in order to install the OS, I... More
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by heather, Jun 29, 2008

I bought a motorola RAZR from them. Although they claimed it was new, it was clearly reconditioned; the battery cover did not fit properly and fell apart in a few weeks, at which point we could see that it had been glued together wrongly. The store was not concerned when I brought this to their attention.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 29, 2008

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 29, 2008

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