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circuitcity.com Report Card & Customer Reviews

Ratings Report Card*

circuitcity.com circuitcity.com

Rated by 1,000,000 customers since 2000

  • Overall Rating: 8.7Overall Rating
  • Would Shop Here Again: 8.7Would Shop Here Again
  • On Time Delivery: 8.9On Time Delivery
  • Customer Support: 8.5Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 91% 91% 91%
Neutral 4% 3% 3%
Negative 5% 6% 6%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 5.0 Customer Support
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by Online Shopper, Jul 04, 2008

I will not use circuit city, An extremely bad experience in store with employee. I had to tell wife that purchase was from walmart, that is how bad the experience was. I only used this purchase to zero out gift card that had been in my posession for years. I know that I shouldn't judge a store by the action of it's employees, but how else do you judge... More
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0 out of 0 people found this review helpful.

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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 04, 2008

Have always had good results with purchasing from circuit city.com., although the instore reps are not always the most courteous when picking up at the Villages location.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 04, 2008

I am very impressed with the whole online shopping experience with Circuit City.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 03, 2008

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1 out of 1 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 03, 2008

It was easy.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 03, 2008

I was so surprised to receive my item in just a few days after I ordered it. It gave me a expected date, however it came about 7 days before that date.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 4.0 On Time Delivery
Customer Support: 2.0 Customer Support
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by Online Shopper, Jul 03, 2008

On 6/11/08 I purchased KEF 3005HL home theater system online.I was thrilled that CC delivered in 2days.Upon opening the system,the center speaker rattled inside.Immediately stopped opening the rest of the boxes and called CC.The Rep. immediately apologised,gave me #1812702 and promised to send return slip to ship it back.They attempted to contact unsuccessfully... More
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 03, 2008

always satisfied with my on line purchases from Circuit City
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 03, 2008

i don't like surveys. I would appreciate not being emailed about this. A single question is all you need....did you receive your item? that is all i want to tell you, not take ten minutes to do this survey, next time i may just go to a store. I thought online shopping would be easier.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 5.0 Would Shop Here Again
On Time Delivery: 3.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 03, 2008

I am answering this survey but I still have not received my completed order. The estimated deliveries received at the time of ordering is so misleading!!!!!!
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