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FTD.COM Report Card & Customer Reviews

Ratings Report Card*

FTD.COM FTD.COM

Rated by 5,000 customers since 2000

  • Overall Rating: 7.4Overall Rating
  • Would Shop Here Again: 7.5Would Shop Here Again
  • On Time Delivery: 8.2On Time Delivery
  • Customer Support: 7.2Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 100% 85% 77%
Neutral 4%
Negative 15% 19%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 06, 2008

I was pleased with the ordering and my grandaughter ennjoyed her package.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 02, 2008

See Comments under other
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 27, 2008

I don't know how long the flowers lasted. I sent them to a friend out of state. There was no option to choose "I don't know' in the survey.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Schmoward, Jun 25, 2008

I would NEVER order from these guys again. They ran my order through twice then refused to refund the full amount of the second order. Apparently there system COULDN'T make such a mistake, it must have been me! I should have been grateful that they were doing me a favor by giving me any money back! If you want flowers delivered, best to call... More
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Susan, Jun 19, 2008

I will NEVER order from FTD again. My boss had a very tragic death in his family when his twin brother suddenly passed away. We are in the US and his brother passed away in the Netherlands. I ordered flowers to be sent to the Netherlands from the company via FTD. The very expensive flower arrangement was ordered 2 days prior to the service which... More
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by KBrunori, Jun 18, 2008

FTD did not deliver the correct plant to my mother for Mother's Day and refused to correct the situation when notified. I will never do business with them again since they care so little for their customers once they have their money.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 17, 2008

Thank you for your reliable service.
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jun 16, 2008

I don't like receiving repeated emails to take a survey following a purchase. I purchased flowers for a funeral I was unable to attend. I have to assume they met my expectations. However, having to explain this for you so I will stop receving reminder emails has greatly reduced my originally positive experience with FTD.
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 16, 2008

It would be really nice to send a follow-up e-mail to the person ORDERING the flowers to let them know that the person RECEIVED their flowers on time.
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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 2.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jun 12, 2008

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Top Selling Products from FTD.COM

Lucky Bamboo

Our 5 stalks of easy care Lucky Bamboo are a great gift for any occasion. Legend says a gift of living bamboo brings good fortune, hence the name Lucky Bamboo. Includes 5 stalks approximately 6-8 inches high, tied together with a lucky gold band, a

$30.99

Fabled Beauty Bouquet with FREE Vase

The beauty of this arrangement is better than any tale ever told. A softly elegant bouquet of 8 pink roses and 5 white calla lilies is sure to melt any heart. This arrangement arrives boxed with a FREE glass vase, ready for the recipient to arrange in

$39.99

Your Truth Hydrangea Plant

Celebrate their truth and individuality with this serene and stunning hydrangea plant! This plant, bursting with clouds of pink blooms and fragrant with the freshness of the outdoors, arrives planted in a dark copper ceramic designer container for a

$39.99

Wine Country Spa Splendor

A unique gift of love! Simple and elegant, this basket is filled with spa delights and wine country treats. A premium white wine is the centerpiece of this flavorful gift. Other delights include dry roasted peanuts, Harvest Sweets key lime chocolate

$89.99

Etched Elegance Bouquet

Trendy and elegant, this bouquet of white blushed mini calla lilies is one they will always remember. Arriving in a white ceramic designer vase with relief-style detail, this bouquet is nothing short of a work of art. A perfect gift for the classy lady

$52.99

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