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Buy.com Report Card & Customer Reviews

Ratings Report Card*

Buy.com Buy.com

Rated by 1,000,000 customers since 1999

  • Overall Rating: 8.3Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.4On Time Delivery
  • Customer Support: 7.7Customer Support

Customer Certified

Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 84% 87% 86%
Neutral 6% 4% 4%
Negative 10% 9% 10%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 04, 2008

Great place to shop and buy.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 04, 2008

I was very happy with my purchase from Buy.com. I have bought from them before and will use them again in the future.
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Overall Rating: 5.0 Overall Rating
Would Shop Here Again: 3.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jul 04, 2008

customer service does nothing to solve the problems buy.com overcharge sales tax .my local sales tax is 8.375% . they charge 8.75%.on this order they charge on a $10.00 item with free shipping .95 tax.i email them and the reply was they had to charge tax on shipping charges.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 04, 2008

Generally I find Buy.Com to be a great place to buy items at substantial savings. In this particular case (a reconditioned item), I was a bit disappointed because it did not include any manuals to indicate how to use it. I ultimately figured it out (mostly) and it seems to work ok. Still a couple of buttons I don't understand though.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 04, 2008

The Kingston 2G thumbdrive seems to work fine, but the Sonic Impact HF Earphones were rather disappointing. While they seem adequate at blocking outside noise, the treble response was quite weak even with treble boost on in the EQ. Brahms Violin Concerto sounded very thin. These earphones are adequate for listening to podcasts on the airplane, and even... More
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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 04, 2008

I preordered a 26" LCD monitor (DS-263N). After my preorder the web site changed to show that the monitor was available and then later the same day changed to show that it was no longer available. Even though I had preordered, I was not one of the customers to receive one of the apparently small supply sent to Buy.com. I can only assume that those... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 04, 2008

I think Buy.com is a good back up to video games behind Amazon.com. Usually, I can get a better deal there, but I always like to check Buy.com to see if I can get a better deal.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 2.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 04, 2008

I ordered a GPS for a planned vacation. Based on projected shipping times for the free shipping, it would have arrived a few days before I left. While it did arrive the day before I left (which was fortunate because my flight was first thing in the morning, before deliveries would be made that day), a couple of things about the shipping process had me... More
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 04, 2008

everything was good
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 7.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 04, 2008

items with free shipping is taking longer than normal.
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