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OneCall Report Card & Customer Reviews

Ratings Report Card*

OneCall OneCall

Rated by 25,000 customers since 1999

  • Overall Rating: 9.1Overall Rating
  • Would Shop Here Again: 9.0Would Shop Here Again
  • On Time Delivery: 9.3On Time Delivery
  • Customer Support: 8.9Customer Support

Customer Certified

Gold Honoree
Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 97% 96% 95%
Neutral 3% 3% 2%
Negative 1% 3%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 06, 2008

any
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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 06, 2008

I never received a receipt(invoice) or a shipping confirmation or shipment tracking emails. It took 3 rounds of email and calls with customer support to finally get an invoice.
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Overall Rating: 6.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 4.0 Customer Support
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by Online Shopper, Jul 05, 2008

Speaker was received as an open box. I did not order an open box item nor did I receive an open item discount. Customer services response was simply that I had 30 days to return it. They were not concerned item was open box merchandise.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 03, 2008

Order came one day earlier than expected. Keep up the good work.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 03, 2008

Customer service was great. Both people I talked to on the phone and online chat.
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 9.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 03, 2008

Support was great! Ken went above and beyond to ensure I was completely satisfied. Thanks for all your help and I look forward to ordering from OneCall again! Mike
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Overall Rating: 9.0 Overall Rating
Would Shop Here Again: 9.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 9.0 Customer Support
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by Online Shopper, Jul 02, 2008

Great service - arrived a day before I expected. While I have not had any problems, I appreciate the follow up call after I received the unit.
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Overall Rating: 7.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 6.0 Customer Support
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by Online Shopper, Jul 01, 2008

The only problem I had was that an in-stock item took three business days before it was shipped. So 3-day shipping turned into one week shipping.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2008

This order went without a hitch. I placed the order in the afternoon and the following day the order shipped with the tracking number and a link to track the package. An easy order with fast and friendly service.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 30, 2008

This is a great website to buy..excellent service great products and fast shipping.
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