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OnSale Report Card & Customer Reviews

Ratings Report Card*

OnSale OnSale

Rated by 2,500 customers since 2004

  • Overall Rating: 8.5Overall Rating
  • Would Shop Here Again: 8.5Would Shop Here Again
  • On Time Delivery: 8.6On Time Delivery
  • Customer Support: 7.7Customer Support

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Detailed Customer Ratings | Store Information | Ratings FAQ
Overall Rating
History
Past
Week
Past
Month
Past 3
Months
Positive 100% 100% 90%
Neutral 2%
Negative 8%
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*Ratings are for the past 90 days only.
Sort by : Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor
Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 20, 2008

Great item, excellent price, very speedy shipping. Only complaint is the rebate for shipping. I think it's an unnecessary complication to the process. Onsale could just make it free off the bat.
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0 out of 0 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 8.0 Would Shop Here Again
On Time Delivery: 8.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jul 15, 2008

I appreciated receiving a reply to my comment.
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0 out of 0 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 7.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 14, 2008

Great experience
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0 out of 0 people found this review helpful.

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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 12, 2008

Very easy to use site. Order received on time and correct. Thanks.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 6.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jul 11, 2008

The reason customer service was contacted was because of a problem with FedEx not OnSale
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0 out of 0 people found this review helpful.

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Overall Rating: 0 Overall Rating
Would Shop Here Again: 0 Would Shop Here Again
On Time Delivery: 0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jul 01, 2008

This order was to be delivered by my wife on her trip here in South America. It did not arrive one time, if at all, because she had to fly out, and therefore is a BIG HEADACHE. We have no idea where the order is. OnSale, you failed this one. We will not be back in the USA for two weeks, so we´ll have to wait to see what we can do when we return... More
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1 out of 1 people found this review helpful.

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OnSale has posted a response to this review. Read full review

Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 6.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 0 Customer Support
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by Online Shopper, Jun 23, 2008

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0 out of 0 people found this review helpful.

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Overall Rating: 8.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 8.0 Customer Support
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by Online Shopper, Jun 22, 2008

UPS put their shipping label on top of the UPC code that I was supposed to use to claim the rebate. I called and a CSA told me to send the UPC like that. I don't know if I will get my rebate.
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Overall Rating: 10.0 Overall Rating
Would Shop Here Again: 10.0 Would Shop Here Again
On Time Delivery: 10.0 On Time Delivery
Customer Support: 10.0 Customer Support
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by Online Shopper, Jun 15, 2008

don't know about the return. I just returned the items for they did not fit. Need a bigger size. Will let you know when I get the items back as to the quality of the return service.
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0 out of 0 people found this review helpful.

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Overall Rating: 1.0 Overall Rating
Would Shop Here Again: 1.0 Would Shop Here Again
On Time Delivery: 1.0 On Time Delivery
Customer Support: 1.0 Customer Support
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by Online Shopper, Jun 13, 2008

ordered online/fon contact by onsale to confirm delivery address. I was out of town X5 days. when order had not arrived (paid xtra for 2day shipping) tracked order and found note discontinued. Prior emails from onsale confirmed my correct address and I had made prior purchases. Contact viafon to customer service was basically 'too bad' little attempt... More
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