Full Review for PC Universe

Their site said they had 2 items in stock. We ordered both. After a week of not receiving any shipping info, I contacted merchant. Was told that only 1 item was in stock with no ETA for when the other 1 would come in. I told merchant to please CANCEL my order. I was told it was done. I even asked for a cancellation number, but was told there was none but not to worry because it was cancelled. A week later the product shipped! When I called merchant, I was told there was no record of a cancelled order! They told us to refuse the delivery and let them know when we did. However, their box came without any clue that it was from PCUniverse so the UPS guy had to leave the box so we could open it to find out. When UPS came back, we gave him the box back to refuse delivery. I informed merchant, as they requested, that box was on its way back. Now they claim they never received the box back and refuse to credit my Mastercard. What a headache -- and ALL THEIR FAULT. Don't use these people. It's too frustrating.