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Home > Store Ratings > ClubMac > Review Detail Email this page

Full Review for ClubMac

Ratings Key: Icon Outstanding= Outstanding Icon: Good= Good Icon: Satisfactory= Satisfactory Icon: Poor= Poor

Would shop here again: 2.0 Would shop here again
Overall rating: 1.0 Overall rating
Ease of finding what you are looking for: 0 Ease of finding what you are looking for
Selection of products: 8.0 Selection of products
Clarity of product information: 7.0 Clarity of product information
Prices relative to other online merchants: 10.0 Prices relative to other online merchants
Overall look and design of site: 0 Overall look and design of site
Shipping charges: 0 Shipping charges

Variety of shipping options: 0 Variety of shipping options
Charges stated clearly before order submission: 7.0 Charges stated clearly before order submission
Availability of product you wanted: 8.0 Availability of product you wanted
Order tracking: 8.0 Order tracking
On-time delivery: 8.0 On-time delivery
Product met expectations: 2.0 Product met expectations
Customer support: 2.0 Customer support

by Online Shopper, May 01, 2008

I was upset that I didn't receive my free charger and cover for my i pod touch. I ended up paying more for it than if I would have bought it at the store after shipping and was banking on not having to purchase a case or charger. When I contacted the person at Clubmac his response was that I didn't click the right boxes and that I could order it from him then... but I would have to pay for shipping again. When I expressed my frustration his response was that he couldn't help me and I would have to call back at a different time. Which if it was like the first time I was on hold that would be twenty min of my time to have another rude phone conversation. I would have returned the ipod but I had it engraved and apperently I cant do that either. I was very frustrated with the the lack of clarity and over all sketchy feel. Next time I will spend a couple bucks more and go through a company with good customer service. if you have further questions feel free to email me Justingermany1@msn.com

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